How We Rate Casinos
Complete transparency into our rating process. Every score is earned through real-money testing — never paid placement.
Our Rating Criteria
Every casino and network review on SisterSitesBelgium.com is evaluated against six weighted criteria. These criteria reflect what matters most to Belgian players: regulatory compliance, bonus fairness, payout reliability, game quality, support quality, and overall reputation.
Licensing & Regulation
25% weight
Valid Belgian Gaming Commission license, regulatory compliance history, and adherence to Belgian gambling laws.
10/10 = Clean Belgian license, no regulatory issues. 7-9 = Minor compliance notes. 4-6 = Some concerns flagged. 1-3 = Significant regulatory issues.
Bonus Terms & Fairness
20% weight
Transparency of bonus conditions, fairness of wagering requirements, and clarity of terms and conditions.
10/10 = Exceptional transparency, low wagering. 7-9 = Fair terms, clear conditions. 4-6 = Average terms, some concerns. 1-3 = Unfair or misleading terms.
Payout Speed & Reliability
20% weight
Withdrawal processing times, payment method availability for Belgian players, and consistency of payouts.
10/10 = Under 24h processing, all major methods. 7-9 = 24-48h, good method selection. 4-6 = 48-72h, limited methods. 1-3 = 72h+, unreliable payouts.
Game Selection & Quality
15% weight
Variety and quality of games, provider partnerships, live casino options, and mobile compatibility.
10/10 = 2000+ games, top providers, excellent live casino. 7-9 = 1000+ games, good variety. 4-6 = 500+ games, limited providers. 1-3 = Under 500 games, poor quality.
Customer Support
10% weight
Response times, support channel availability, Dutch/French language support, and overall helpfulness.
10/10 = 24/7 live chat, Dutch + French, fast response. 7-9 = Good availability, multilingual. 4-6 = Limited hours or channels. 1-3 = Poor responsiveness.
Reputation & Track Record
10% weight
Operator history, player feedback, dispute resolution record, and industry standing.
10/10 = Excellent long-term record, no disputes. 7-9 = Strong reputation, minor issues resolved. 4-6 = Mixed feedback, some unresolved issues. 1-3 = Poor reputation, significant complaints.
Our Testing Process: Step by Step
License Verification
We verify the operator holds a valid Belgian Gaming Commission license by cross-referencing the official register at gamingcommission.be. We check for any regulatory actions, fines, or warnings.
Account Registration
We create a real account at the casino to test the registration process, KYC verification requirements, and initial user experience from a Belgian player perspective.
Deposit Testing
We make real deposits using popular Belgian payment methods including Bancontact, Visa, Mastercard, and bank transfer to test processing times and any associated fees.
Bonus Evaluation
We claim available welcome bonuses and promotions, carefully documenting wagering requirements, game restrictions, maximum bet limits, and withdrawal conditions.
Game Library Assessment
We systematically evaluate the game library, testing slots, table games, and live dealer options. We verify game providers, check RTP information availability, and assess mobile compatibility.
Withdrawal Testing
We request withdrawals through multiple payment methods to measure processing times, verify payout reliability, and check for any unexpected fees or delays.
Customer Support Testing
We contact customer support through all available channels (live chat, email, phone) at different times to test response times, language support (Dutch/French), and quality of assistance.
Responsible Gambling Assessment
We evaluate the availability and functionality of responsible gambling tools including deposit limits, loss limits, session limits, cool-off periods, and self-exclusion options.
Sister Site Mapping
We identify all related brands operating under the same license or parent company, documenting shared infrastructure, common terms, and cross-brand player protections.
Final Scoring & Review
We compile all findings into our standardized scoring framework, calculate the weighted overall rating, and produce our comprehensive written review with detailed analysis of each criterion.